Refund & Cancellation Policy
Last updated 12 August 2026
Scholar Heist tiers (Creator, Pro, Agency) are one-time purchases that unlock digital access instantly. There is no subscription and therefore nothing that renews or needs cancelling. This page covers the cases where money comes back.
Failed or duplicate payments
If you were charged but your access was not unlocked — a failed order, a network drop after payment, or a duplicate charge for the same tier — tell us and we refund the affected payment in full once we confirm it with Razorpay. These are processed as a priority.
Refunds after access is delivered
Because a purchase unlocks the full digital library immediately, delivered access is generally non-refundable. That said, if something is genuinely wrong — the product does not do what we say it does, or you bought the wrong tier by mistake — email us within 7 days of the purchase and we will review it case by case in good faith. Tier mix-ups are usually resolved by moving you to the right tier and settling the difference.
How to request a refund
Email eugene@digitalscholar.in from the address on your Scholar Heist account, with the payment reference (the Razorpay payment or order id from your confirmation) and a line on what went wrong. We reply within 2 business days.
How refunds are paid
Approved refunds are issued through Razorpay to the original payment method. Razorpay and your bank typically take 5–10 business days to make the money visible on your statement.